SMS marketing is placed above other marketing strategies because of its unparalleled opening. Some research also suggests that SMS and text messages have an opening rate of more than whooping 90%. Businesses around the world have preferred different platforms for running SMS campaigns but most of them usually go for the Twilio SMS application. The reason behind this is the application is very reliable and integrates with other applications like SuiteCRM and SugarCRM through its SMS API. In this article, we are also going to discuss how Twilio SMS can help a company grow its business, in addition to this, we’ll highlight some key features of this extension as well.
Why should you use Twilio SMS Plugin?
Whether you belong to the
or Healthcare industry, SMS or text messages communication hold a great deal of importance for every sector. In today’s era, most consumers use phones with or without an internet connection, therefore, the best and the fastest way to connect to them is through SMS. Statistics have shown that SMS marketing has great potential and can increase further in upcoming years.
Advanced Features of Twilio SMS Extension
Now, you are aware of the advantages and benefits of Twilio SMS, next, we will show you the features and functionalities that will back our statement above.
- The user of the extension will be able to send bulk SMS messages to a whole lot of customers in just one go. This happens directly from CRM software, so this will save a lot of user’s time and effort.
- Within the extension, you will find a bunch of SMS templates that you can use as per your requirements. Templates are certainly important for sending repetitive messages like greetings, feedback messages, etc. This will create consistency throughout the customer interaction.
- The conversation history with all the customers will also remain safe within the CRM software, in case you want to have a look over. You may require this information to provide a personalized experience to customers.
- The user can also engage in live chat with the customers. Having an integrated Live chat increases the credibility and customer service experience of a company. So this is a great feature to add on.
- Making extension GDPR compliant is our top-most priority, therefore, we have included the “OPT-OUT” functionality. This will allow the customer to stop the incoming messages.
The price of this extension is $299 USD and if you are interested then you should redeem a 3-days free trial offer for this plugin. After this, you will only need to pay a one-time payment to use Twilio SMS for a lifetime.